Jackie Douglas Shannon Knapp

Are your competitors beating you at customer services? (Calculate your NPS score vs comp set) from"Asia Pacific"

A Session by Jackie Douglas and Shannon Knapp

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About this Session

This quick session will help you calculate your NPS (Net Promoter Score) versus your Competitors. Find out if that big brand 5-star property next door really gets better customer satisfaction than your property. This is not a presentation, you will be working on your own property's NPS score during the session.

Exclusive Offers

Register for this Session to unlock these exclusive offers.

20% off the normal price for the HSMAI Academy "Certificate in Revenue Management (Hospitality)" for all attendees to this session.


17 June 2020, 09:00 AM

09:00 AM - 09:30 AM

About The Speakers

Jackie Douglas

Jackie Douglas

President, HSMAI Asia Pacific

Shannon Knapp

Shannon Knapp

Director & HSMAI Certified Trainer, SKnapp Consulting