Shannon Knapp

Director & HSMAI Certified Trainer, SKnapp Consulting

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20% off the normal price for the HSMAI Academy "Certificate in Revenue Management (Hospitality)" for all attendees to this session.

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Sessions

Welcome to ROC@Home Live & Asia Pacific Opening

17 June 2020, 03:00 AM
Shannon Knapp LiMin Cheng Heidi Gempel Jackie Douglas Tamie Matthews

Re-imagine your Market Segments - A Revenue focus from "Asia Pacific"

17 June 2020, 06:00 AM
Shannon Knapp Heidi Gempel

Are your competitors beating you at customer services? (Calculate your NPS score vs comp set) from"Asia Pacific"

17 June 2020, 09:00 AM
Shannon Knapp Jackie Douglas